IRS Services Guide

Help for Individual Taxpayers If you need help with

Here’s where to find it

General tax law information

• Go to IRS.gov and search Interactive Tax Assistant, Tax Topics,Frequently Asked Questions and IRS Tax Map to get answers to yourtax questions

• Go to the Let Us Help You page for IRS tools, resources and toll freenumbers if you need to call

• Go to IRS.gov/Pub 17, Your Federal Income Tax for Individuals, forinformation about recent tax law changes and interactive links to find answers to your questions

• Access tax law information using IRS eBooks for mobile devices

• Find tax law information in your electronic filing software

Finding a qualified tax professional

• Search IRS.gov/chooseataxpro on IRS.gov to help you locate aqualified tax preparer

Preparing a federal tax return

Find free options on IRS.gov or in your community for those who qualify:

• Go to IRS.gov/FreeFile to find brand name software to prepare ande-file your return for free

• Go to IRS.gov/VITA to find free tax help. Select Free Tax Help on theIRS2Go app, or call 1-800-906-9887 to find the nearest location for free tax preparation

• Go to IRS.gov/TCE for free help with your taxes, or call 1-888-227-7669to find the nearest location for free tax preparation Note: Use Direct Deposit when filing your return for a quicker refund. It’s fast and safe.

International tax issues

• Go to IRS.gov and search International Taxpayers page

An issue that requires face-toface assistance

• Service is by appointment. Contact Your Local Office lists locations.Call 844-545-5640 for an appointment.

• Go to IRS.gov and search Let Us Help You for other ways to get help.

Getting a transcript or copy of a return

Requesting IRS records through Freedom Of Information Act

• Go to IRS.gov and search Freedom of Information to get FOIAguidelines for requesting IRS records

Making a tax payment

Go to IRS.gov/payments. You can pay by:

• Direct Pay (Individuals only – checking or savings account, free)

• Debit or credit card

• Electronic Federal Tax Payment System

• Check or money order, orDownload the IRS2Go moblie app to make a payment.

Checking on the status of a refund

• Go to IRS.gov/refunds for refund status

• Select Refund Status on the IRS2Go mobile app

• Call the automated refund hotline: 1-800-829-1954

Checking the status of an amended return

• Go to IRS.gov and search Where’s My Amended Return to checkstatus

Determining how much you owe

• Go to IRS.gov/account to view the amount of tax you owe, 18 monthsof payment history or current year tax return information

Reporting health care coverage

• Go to IRS.gov/aca and learn how to report health care coverage

• Go to IRS.gov/ITA to determine if you must reconcile advancepayments or if you can claim a Premium Tax Credit

• Go to IRS.gov/ITA to determine if you can claim a coverage exemptionor if you must make an Individual Shared Responsibility payment

• Go to HealthCare.gov for information about the Health InsuranceMarketplace

• Call toll-free 800-919-0452 for more health care related information

What if I can’t pay now?

Go to IRS.gov/payments and select online payment agreement.

• Go to IRS.gov/OPA to apply for an Online Payment Agreement to payyour taxes over time

• Go to IRS.gov/OIC to find the Offer In Compromise pre-qualifier tool tosettle for less than you owe

Understanding an IRS Notice or Letter

• Go to IRS.gov and search understanding your notice to find additionalinformation about your IRS notice or letter

Getting an Employer Identification Number (EIN)

• Go to IRS.gov/EIN to apply for an Online EIN Application

• Available Monday - Friday, 7 a.m. to 10 p.m. Eastern time

Getting an Individual Taxpayer Identification Number (ITIN)

• Go to IRS.gov/ITIN to learn more about renewing an expired ITIN andto get an application

Understanding Identity Theft issues

• Go to IRS.gov and search Identity Theft for information and videos

Obtaining a tax form or publication

• Go to IRS.gov/forms-pubs

Contacting a local Taxpayer Advocate

• Go to IRS.gov and search Taxpayer Advocate or call them at 1-877777-4778 or TTY/TTD: 1-800-829-4059