IRS Services Guide
Help for Individual Taxpayers If you need help with |
Here’s where to find it |
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General tax law information |
• Go to IRS.gov and search Interactive Tax Assistant, Tax Topics,Frequently Asked Questions and IRS Tax Map to get answers to yourtax questions • Go to the Let Us Help You page for IRS tools, resources and toll freenumbers if you need to call • Go to IRS.gov/Pub 17, Your Federal Income Tax for Individuals, forinformation about recent tax law changes and interactive links to find answers to your questions • Access tax law information using IRS eBooks for mobile devices • Find tax law information in your electronic filing software |
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Finding a qualified tax professional |
• Search IRS.gov/chooseataxpro on IRS.gov to help you locate aqualified tax preparer |
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Preparing a federal tax return |
Find free options on IRS.gov or in your community for those who qualify: • Go to IRS.gov/FreeFile to find brand name software to prepare ande-file your return for free • Go to IRS.gov/VITA to find free tax help. Select Free Tax Help on theIRS2Go app, or call 1-800-906-9887 to find the nearest location for free tax preparation • Go to IRS.gov/TCE for free help with your taxes, or call 1-888-227-7669to find the nearest location for free tax preparation Note: Use Direct Deposit when filing your return for a quicker refund. It’s fast and safe. |
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International tax issues |
• Go to IRS.gov and search International Taxpayers page |
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An issue that requires face-toface assistance |
• Service is by appointment. Contact Your Local Office lists locations.Call 844-545-5640 for an appointment. • Go to IRS.gov and search Let Us Help You for other ways to get help. |
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Getting a transcript or copy of a return |
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Requesting IRS records through Freedom Of Information Act |
• Go to IRS.gov and search Freedom of Information to get FOIAguidelines for requesting IRS records |
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Making a tax payment |
Go to IRS.gov/payments. You can pay by: • Direct Pay (Individuals only – checking or savings account, free) • Debit or credit card • Electronic Federal Tax Payment System • Check or money order, orDownload the IRS2Go moblie app to make a payment. |
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Checking on the status of a refund |
• Go to IRS.gov/refunds for refund status • Select Refund Status on the IRS2Go mobile app • Call the automated refund hotline: 1-800-829-1954 |
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Checking the status of an amended return |
• Go to IRS.gov and search Where’s My Amended Return to checkstatus |
Determining how much you owe |
• Go to IRS.gov/account to view the amount of tax you owe, 18 monthsof payment history or current year tax return information |
Reporting health care coverage |
• Go to IRS.gov/aca and learn how to report health care coverage • Go to IRS.gov/ITA to determine if you must reconcile advancepayments or if you can claim a Premium Tax Credit • Go to IRS.gov/ITA to determine if you can claim a coverage exemptionor if you must make an Individual Shared Responsibility payment • Go to HealthCare.gov for information about the Health InsuranceMarketplace • Call toll-free 800-919-0452 for more health care related information |
What if I can’t pay now? |
Go to IRS.gov/payments and select online payment agreement. • Go to IRS.gov/OPA to apply for an Online Payment Agreement to payyour taxes over time • Go to IRS.gov/OIC to find the Offer In Compromise pre-qualifier tool tosettle for less than you owe |
Understanding an IRS Notice or Letter |
• Go to IRS.gov and search understanding your notice to find additionalinformation about your IRS notice or letter |
Getting an Employer Identification Number (EIN) |
• Go to IRS.gov/EIN to apply for an Online EIN Application • Available Monday - Friday, 7 a.m. to 10 p.m. Eastern time |
Getting an Individual Taxpayer Identification Number (ITIN) |
• Go to IRS.gov/ITIN to learn more about renewing an expired ITIN andto get an application |
Understanding Identity Theft issues |
• Go to IRS.gov and search Identity Theft for information and videos |
Obtaining a tax form or publication |
• Go to IRS.gov/forms-pubs |
Contacting a local Taxpayer Advocate |
• Go to IRS.gov and search Taxpayer Advocate or call them at 1-877777-4778 or TTY/TTD: 1-800-829-4059 |